An Unhappy Worker
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She was a
big, homely, overweight young woman, in her late 20s, maybe. No ring on her
finger, so she was probably single. In fact, judging from her unfriendly
demeanor, she probably had no boyfriend. And unless she started dieting and
exercising regularly, she would probably remain unattached.
Vivian
asked her to make sure to remove the plastic tag from each article of clothing
that Vivian was buying at Marshall's. The woman looked at Vivian but said
nothing. Not "yes, ma'am," not "of course," not "no problem." She yanked each
shirt off its hanger, removed each tag, and folded each shirt quickly but
carelessly. Even though the building was air-conditioned, her forehead had beads
of sweat. Occasionally she wiped the sweat off with the back of her hand.
When she
finished removing all the plastic tags and folding shirts into three piles, she
rang up the total--$530.78. Vivian presented her VISA card. The clerk completed
the transaction and gave Vivian the receipt to sign. Then she started to put all
19 shirts into one big bag. Vivian said no, please put them into three bags
because that would be easier to carry back out to the car. The young woman made
a sour face, as if she had been asked to lick the floor clean.
She almost
threw each pile of shirts into three separate plastic bags. Vivian said thank
you and picked up the bags. The young woman said nothing. Wordlessly she wiped
the sweat off her forehead, pulled a shirt off the hanger for the next customer,
and folded it.
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